It's Buzzing Tickets — Organizer Agreement

1

Introduction

This is a legally binding agreement ("Agreement") between It's Buzzing, LLC ("Platform," "We," "Us") and you ("Organizer").

You must accept this Agreement before creating your first event on It's Buzzing Tickets. By proceeding, you acknowledge you have read, understood, and agree to be bound by all terms herein.

"Organizer" means any business entity, sole proprietor, or individual creating, hosting, or managing events on the It's Buzzing Tickets platform.

2

Role of the Organizer

You are the Merchant of Record for all tickets sold through your events. This means you are the primary party responsible for the transaction, regardless of the payment processor or platform involved.

As the Organizer, you bear full responsibility for:

Event Execution: Hosting, delivering, and fulfilling the event as advertised
Refund Obligations: Issuing refunds to buyers when events are cancelled, postponed without a new date, or material changes occur
Chargebacks & Disputes: Handling customer disputes, chargeback claims, and payment reversals
Legal, Safety & Compliance: Obtaining all necessary permits, licenses, insurance, and compliance with local/state/federal laws
Customer Service: Responding to customer inquiries and resolving disputes in good faith

3

Financial Terms

It's Buzzing Platform Fees (Non-Refundable):

5% of ticket price
$0.75 per ticket (flat fee)

Stripe Payment Processor Fees:

2.9% + $0.30 per successful transaction
Important: On refunds, Stripe returns 2.9% but does NOT return the $0.30 fixed fee
You are responsible for all non-refundable Stripe fees

Fee Structure Options:

Default (Buyer-Funded): Buyers pay all platform and payment processing fees.

Absorb Fees: You may choose to absorb all fees, which reduces your net payout per ticket but may increase conversion rates.

4

Payout & Reserve Schedule

Standard Organizer (Established Track Record):

30% released 5 hours before event start
20% released 1 day after event concludes
50% released 7 days after event concludes

New Organizer (First Event):

50% held in reserve until 7 days after event concludes
50% released after event day in installments based on performance

High-Risk Events:

0% payout until event concludes (as determined by risk assessment)
Funds released 7+ days post-event only if no disputes, refunds, or chargebacks

Reserve Requirement: Minimum 30% of all ticket revenue is held in reserve until 7 days post-event in all cases. Organizer funds are held in a restricted fiduciary capacity, separate from It's Buzzing's operating funds.

5

Event Cancellations

If you cancel your event, you are 100% responsible for all refunds to your buyers.

Our Process:

You notify us of the cancellation
It's Buzzing automatically initiates refunds to all ticket buyers
You authorize us to recover refund amounts using: your event reserves, frozen payouts, sales from other events, ACH debit from your bank account, future platform revenue, and collections if needed

Platform fees (5% + $0.75 per ticket) remain earned and are NOT refunded — these fees cover transaction processing, payment handling, and customer support.

$2.00 per-ticket cancellation processing fee applies for administrative costs of issuing refunds.

6

Postponements & Material Changes

Postponements without a new date: If you postpone your event and do not announce a new date within 30 days, the platform may automatically refund all ticket buyers at your expense.

Excessive postponement delays: If the new event date is more than 90 days from the original date, the platform reserves the right to offer buyers automatic refunds (which you must cover).

Material Changes include:

Headliner/headline performer changes
Venue relocation more than 20 miles away
Event date change
Other significant modifications that materially alter the buyer's experience

Platform Discretion: The platform may treat any Material Change as a cancellation at its sole discretion, triggering automatic refunds and placing refund responsibility on you.

7

Chargebacks

You are financially liable for all chargebacks for 120 days following your event.

Chargeback Liability:

You pay Stripe's $15 dispute processing fee for each chargeback
The full chargeback amount is deducted from your account balance or future payouts
Chargebacks reduce your platform standing and may affect future payout schedules

Double-Recovery Protection: If a buyer attempts to recover funds through both a chargeback AND a platform refund, you remain fully liable for both amounts. You are responsible for resolving these disputes with your payment processor and the buyer.

8

Fraud & Misconduct

The following actions will result in immediate account suspension and possible legal action:

Disappearing during reconciliation or becoming unresponsive to refund requests
Refusing to return payouts when required for refunds, chargebacks, or disputes
Misrepresenting an event (e.g., false headliners, inaccurate venue, misleading pricing)
Selling tickets to a nonexistent event or event that never takes place
Attempting to bypass refund obligations or circumvent platform terms

Detected fraud will result in account termination, fund forfeiture, and potential criminal referral to law enforcement.

9

Termination & Debt Recovery

In the event of breach or material violation, It's Buzzing may:

Freeze all upcoming events
Withhold all pending payouts
Escalate the matter to third-party collections
Report your account to Stripe's risk and compliance department
Pursue legal remedies including litigation

You agree to reimburse all collection costs, legal fees, and enforcement expenses incurred by It's Buzzing to recover amounts owed.

10

Agreement & Acceptance

By proceeding, you acknowledge you have read this entire agreement and understand your responsibilities as an Organizer.

I have read and agree to the It's Buzzing Tickets Organizer Agreement.

I understand that I am the Merchant of Record and am financially responsible for all refunds, chargebacks, and cancellations. I assume full liability for event execution, legal compliance, and customer disputes.

I authorize fund recovery

By checking this box, I authorize It's Buzzing to deduct refund amounts from my reserves, future payouts, and connected accounts as described above.

Last updated: 2026-02-21